Refund Policy

Return Shipping

Boleika guarantees that its products are free of manufacturing defects and will gladly replace any item that does not meet product criteria as stated on product item in catalog. Boleika will cover all shipping costs in this instance. 

Boleika special orders are custom-made and non-returnable.  The customer is responsible for shipping costs on items returned for any other reason than manufacturer defect.

Please note:  Greenscapes have living plants and every effort is made to ship in ideal conditions.  Greenscapes are non-returnable.

All products intended for return must be authorized by a Customer Service Associate and have a Return Merchandise Authorization (RMA) number assigned to it. Contact Boleika Customer Service Team at  505-595-4192 or 505-610-3482 to receive your Return Merchandise Authorization.

Questions

If you have any questions about the Boleika Return Policy, please contact our
Customer Service Associates at 505-595-4192 or 505-610-3482, email leticia.murillo1007@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as flowers, or plants), or custom products (such as special orders or personalized items). 

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.